How do I mail in my phone for repair?

Contact Fixtronics first by email or text with your device model and issue. We confirm parts and send a quote. Then ship your device to 499 7th Ave, New York, NY 10018 using a trackable carrier. We repair it within 1–3 business days and ship it back to you.

How much does mail-in phone repair cost?

Mail-in repair pricing is the same as our in-store pricing. iPhone screen repair starts from $79, battery replacement from $49, and charging port repair from $39. Contact us for an exact quote for your specific device model.

How long does mail-in repair take?

Once we receive your device, most repairs are completed within 1–3 business days. We then ship it back to you via USPS Priority Mail or FedEx. Total turnaround including shipping is typically 5–7 business days depending on your location.

Is mail-in repair safe? What if my device gets damaged?

We handle every mailed-in device with care. All return shipments are insured. Every repair includes our standard 30-day warranty. We recommend shipping your device in a padded box and using a trackable, insured carrier.

Do you ship repaired devices back nationwide?

Yes. We ship repaired devices back to any address in the United States via USPS Priority Mail or FedEx. Shipping cost is calculated at time of repair and communicated upfront before we begin.

📦 Nationwide Mail-In Repair

Ship Your Device — We Fix It & Send It Back

Not in NYC? No problem. Ship your iPhone, Samsung, iPad, MacBook, or laptop to Fixtronics in Midtown Manhattan — we repair it same-day and ship it back insured, anywhere in the US.

✓ Same pricing as in-store ✓ 30-day warranty ✓ Insured return shipping

Start Your Mail-In Repair Text Us Your Device

Fixtronics technician repairing device for mail-in customer

1–3 Days

Repair turnaround

Free

Diagnostic

30-Day

Warranty

Insured

Return shipping

Ships to all 50 states · Same pricing as walk-in

Simple Process

How mail-in repair works

Four easy steps — from first contact to device back in your hands.

Contact Us First

Email or text your device model and the issue. We'll confirm we have the right parts and give you an upfront quote.

fixtronicsnyc@gmail.com →

Pack & Ship

Wrap your device in bubble wrap, place it in a padded box, and ship to our address. Use a trackable, insured carrier.

499 7th Ave
New York, NY 10018

We Repair It Fast

Most repairs are completed within 1–3 business days of receiving your device. We'll text you when it's done.

Same quality. Same warranty.

Shipped Back to You

We ship your repaired device back via USPS Priority Mail or FedEx — fully insured. 30-day warranty included.

Ships to all 50 states

Repairs Available by Mail

What can you mail in for repair?

Most common repairs are available via mail-in. Contact us first to confirm your device and issue.

🍎

iPhone Repair by Mail

Screen replacement, battery swap, charging port repair, back glass, and water damage — all iPhone models from iPhone 8 through iPhone 16 Pro Max.

✓ Screen from $79
✓ Battery from $49
✓ Charging port from $39

See iPhone repair pricing →

📱

Samsung Galaxy Repair by Mail

Cracked screen, dead battery, charging port issues for Galaxy S, Galaxy A, Z Fold, and Z Flip series — all common models repaired.

✓ Screen from $89
✓ Battery from $49
✓ Charging port from $39

See Samsung repair pricing →

💻

MacBook Repair by Mail

Screen replacement, battery replacement, keyboard repair, and charging issues for MacBook Air and MacBook Pro — all recent models.

✓ Screen from $149
✓ Battery from $99
✓ Keyboard from $119

See MacBook repair pricing →

🖥️

iPad Repair by Mail

Cracked iPad screen, dead battery, or charging port issues. iPad mini, iPad Air, iPad Pro — all models accepted for mail-in repair.

✓ Screen from $79
✓ Battery from $69

See iPad repair pricing →

🖱️

Laptop Repair by Mail

Windows laptop screen, battery, and charging port repair for Dell, HP, Lenovo, ASUS, Acer, and Microsoft Surface sent by mail.

✓ Screen 15" from $99
✓ Battery from $79
✓ Charging port from $49

See laptop repair pricing →

📷

Google Pixel Repair by Mail

Pixel 6, 7, 8, 9 and Pro models — screen replacement, battery swap, charging port. One of the few shops that repairs Pixel devices.

✓ Screen from $149
✓ Battery from $69

See Pixel repair pricing →

Why mail-in works

Same repair, same technicians, shipped back to you

Your mailed-in device gets the exact same repair treatment as a walk-in customer. Our technicians use the same OEM-quality parts, the same 30-day warranty applies, and your device ships back fully insured.

✓ Upfront quote before you ship — no surprises
✓ We text you when the repair is complete
✓ Insured return shipping via USPS Priority or FedEx
✓ No-fix, no-charge — if we can't fix it, you pay nothing

iPhone being repaired at Fixtronics NYC for mail-in customer

Shipping instructions — how to pack your device

Follow these steps to ensure your device arrives safely.

1

Contact us before shipping

Email fixtronicsnyc@gmail.com or text 917-907-3200 with your device model and issue. We'll confirm we can do the repair and give you a price before you ship.
2

Back up your data

Back up your device to iCloud, Google Drive, or your computer before sending. We handle devices with care, but data backup is always your responsibility. Read our data policy →
3

Pack securely

Wrap your device in bubble wrap or foam padding. Place it in a sturdy cardboard box. Do not send in an envelope — use a box. If sending a laptop, remove the charger unless the charger port is part of the issue.
4

Include a note inside the box

Include your name, phone number, email address, device model, and a brief description of the issue. Also include your return shipping address.
5

Ship with a trackable, insured carrier

Use USPS Priority Mail, FedEx, or UPS with tracking and insurance. We recommend insuring the package for the value of your device. Fixtronics is not responsible for items lost or damaged during inbound shipping.

📦 Ship to:

Fixtronics (Electronics Garden)

499 7th Ave, New York, NY 10018

Attn: Mail-In Repair — 917-907-3200

FAQ

Mail-In Repair FAQ

How do I start a mail-in repair?

Email us at fixtronicsnyc@gmail.com or text 917-907-3200 with your device model and the problem. We'll confirm the repair and send a quote. Do not ship without contacting us first.

How much does mail-in repair cost?

Mail-in pricing is the same as our in-store pricing. iPhone screen repair starts from $79, battery from $49, charging port from $39. Return shipping cost is added and quoted upfront. There are no hidden fees.

How long does the whole process take?

Once we receive your device, the repair is completed in 1–3 business days. We then ship it back. Total turnaround from us receiving to you getting it back is typically 2–5 business days depending on return shipping speed.

What if you can't fix my device?

If we can't repair your device or the repair isn't cost-effective, we'll contact you before doing anything. You can choose to have us ship it back unrepaired. We never charge for repairs you didn't approve.

Is there a warranty on mail-in repairs?

Yes. Every mail-in repair includes the same 30-day warranty as our in-store repairs. If the specific repair fails within 30 days, contact us and we'll arrange a return at no charge. Read our warranty policy →

Do you ship internationally?

Currently we only accept devices shipped from within the United States and we only ship returns to US addresses. Contact us if you have a special request.